About us

About us

Hatbazar365.com (Bengali: হাটবাজার৩৬৫.কম) or Hatbazar365 dot com is a Bangladeshi e-commerce site. The slogan is `Buy What You Love` of Hatbazar365.com. It officially launched on September 25, 2020. Hatbazar365.com is an online shop in Dhaka, Bangladesh where most of products are books but they are including different types of product of our daily life of their ecosystem gradually. A great energetic and enthusiastic young entrepreneur Md Kamrul Hasan who has dream to create Bangladesh as a book lover and reader nation. The purpose of this ecommerce site is to deliver books and other necessary products to our doorstep in incredible cheapest price and shortest time anywhere of Bangladesh. Bengali author, journalist, travel enthusiast, academic, scholar and linguist Syed Mujtaba Ali ( সৈয়দ মুজতবা আলী ) said, No one who buys books goes bankrupt (বই কিনে কেউ দেউলিয়া হয় না ). Hatbazar365.com aim is to involve and transform our young generation to a book reader society where the generation transform as a very rich in knowledge, innovation, research and development with high values, moral and ethics.

 Contact Us

Feel free to contact us anytime at +8801763050663.

Email Us: hatbazaar365@gmail.com

Question, Comment or Concern? All of them important to us. If you prefer, you can drop us a note using the form below. You’ll always get a response from a real person — with a real name — within 48 hours.

Privacy Policy

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our website to make your experience safer and easier. More importantly, while doing so, we collect personal information from you that we consider necessary for achieving this purpose.

Below are some of the ways in which we collect and store your information:

We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

We also store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses hatbazar365.com or advertisements and other content served by or on behalf of hatbazar365.com on other websites.

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Hatbazar365.com if your computer supports such capabilities.

Information about our customers is an important part of our business, and we are not in the business of selling it to others.

 

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of hatbazar365.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection.

  Terms of Use

1.1       Welcome to hatbazar365.com.hatbazar365.com provides access to the Hatbazar365.com website or the mobile application/app or any other media (“Website”) to you subject to the terms and conditions (“Terms”) set out on this page. By using the Website, you, a registered or guest user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the Terms. Please read them carefully as your continued usage of the Website, you signify your agreement to be bound by these Terms. If you do not want to be bound by the Terms, you must not subscribe to or use the Website or our services.

1.2       By impliedly or expressly accepting these Terms, you also accept and agree to be bound by hatbazar365.com. Policies (including but not limited to Privacy Policy available at https:// hatbazar365.com /t/PrivacyInfo) as amended from time to time.

1.3       In these Terms, references to “you”, “User” shall mean the end user/customer accessing the Website, its contents and using the Services offered through the Website. References to the “Website”, “hatbazar365 “, “hatbazar365.com.”, “we”, “us” and “our” shall mean the Website and/or hatbazar365.com..

1.4       The contents set out herein form an electronic record in terms of তথ্য ও যোগাযোগ প্রযুক্তি আইন, ২০০৬ (Information & Communication Technology Act, 2006) and rules there under as applicable and as amended from time to time. As such, this document does not require any physical or digital signatures and forms a valid and binding agreement between the Website and the User.

1.5       The Website is operated by hatbazar365.com. A company incorporated under the laws of Bangladesh having its registered Dhaka, Bangladesh. All references to the Website in these Terms shall deem to refer to the aforesaid entity in inclusion of the online portal.

1.6       This Website may also contain links to other websites, which are not operated by Hatbazar365, and Hatbazar365 has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site.

1.7       We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website. By continuing to use the Website after we post any such changes, you accept the Terms as modified.

1.8       These Terms will continue to apply until terminated by either you or Hatbazar365 in accordance with the terms set out below:

1.9       The agreement with Hatbazar365 can be terminated by (i) not accessing the Website; or (ii) closing Your Account, if such option has been made available to you.

1.10    Notwithstanding the foregoing, these provisions set out in these Terms which by their very nature survive are meant to survive termination, shall survive the termination / expiry of this agreement.

 

  1. Eligibility

2.1       Use of the Website is available only to such persons who can legally contract under the Contract Act, 1872.

2.2       If you are a minor i.e. under the age of 18 years, you shall not register as a user of Hatbazar365.com and shall not transact on or use the Website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. Hatbazar365 reserves the right to terminate your membership and / or refuse to provide you with access to the website if it is brought to Hatbazar365’s notice or if it is discovered that you are under the age of 18 years.

2.3       By accepting the Terms or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws.

2.4      The usage of the Services offered through the Website is only available if the address of the User to which the product(s) is/are to be delivered is any location of Bangladesh;

  1. Communication

3.1       When you use Hatbazar365.com, or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the Website.  Additionally any disclosures posted on the site, or sent to you by email fulfil the legal obligation of communication made in writing.

  1. Your Account and Responsibilities

4.1       Any person may access the Website either by registering to the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website including certain benefits/promotional offers, which shall be reserved only for the purpose of registered Users, and which may change from time to time at the sole discretion of the Website.

4.2   If you wish to register your account with the Website, you shall be required to create an account by registering with a valid Bangladeshi mobile number and/or with your Face book account or your email address or by filling in the details prescribed in the Website registration form. You will then receive a password or one-time PIN with which you can login to the website to place orders.

4.3       If you use the website, you will be responsible for maintaining the confidentiality of your username and password and you will be responsible for all activities that occur under your username and you will be under the obligation to restrict access to your computer or mobile phone to prevent unauthorised access to your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, we have the right to suspend or terminate your membership on the website.

4.4       The Website may be inaccessible for such purposes as it may, at its sole discretions deem necessary, including but not limited to regular maintenance. However, under no circumstances will Hatbazar365 be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against Hatbazar365 in this regard.

  1. Charges

5.1       Membership on the website is free for users. Hatbazar365 does not charge any fee for browsing and buying on the website. Hatbazar365 reserves the right to change its fee policy from time to time. In particular, Hatbazar365 may at its sole discretion introduce new services and modify some or all of the existing services offered on the website. In such an event, Hatbazar365 reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee policy will be posted on the website and such changes will automatically become effective immediately after they are posted on the website.

  1. Copyright

6.1       The material (including the content, and any other content, software or services) contained on Hatbazar365.com are the property of Hatbazar365 Limited, its subsidiaries, affiliates and/or third party licensors. No material on this site may be copied, reproduced, republished, installed, posted, transmitted, stored or distributed without written permission from Hatbazar365 Limited.

6.2       You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the website or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website. We reserve our right to bar any such activity.

  1. Cookies

7.1       This site uses cookies, which means that you must have cookies enabled on your computer in order for all functionality on this site to work properly. A cookie is a small data file that is written to your hard drive when you visit certain Web sites. Cookie files contain certain information, such as a random number user ID that the site assigns to a visitor to track the pages visited. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies, by themselves, cannot be used to find out the identity of any user.

  1. Promotional Activity

8.1      To promote its services Hatbazar365 uses various advertisement and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained in the Website before using the service and it will be assumed that each user is aware of every information provided in the Website. Images of products in the Website are for and by reference only and actual product may vary from the corresponding image exhibited. The Website disclaims any liabilities arising out of any discrepancies to this end to the fullest extent permitted by law.

  1. The Contract

9.1      Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail and/or SMS to your mobile phone number confirming receipt of your order and/or containing the details of your order (the “Order Confirmation E-mail and/or SMS”). The Order Confirmation E-mail and/or SMS is acknowledgement that we have received your order, but does not confirm acceptance of your offer to buy the product(s) ordered; that when we send the Order Confirmation E-mail and/or SMS a contract called an “agreement to sell” is concluded in accordance with Section 4(3) of the Sale of Goods Act, 1930 i.e. the transfer of the property in the goods is to take place at a future time when the product(s) is/are delivered to your designated address. We only accept your offer, and the above “agreement to sell” becomes a contract of sale for product(s) ordered by you in accordance with Section 4(4) of the Sale of Goods Act, 1930, when the product(s) is/are delivered to your designated address and at that time the property in the goods is transferred from us to you.

9.2   You can cancel your order for a product at no cost any time before the goods are delivered to you.

9.3   Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

  1. Product Descriptions

10.1      Hatbazar365 attempts to be as accurate as possible. Hatbazar365 does not manufacture or produce any product by them. Therefore, Hatbazar365 does not warrant that product descriptions or other content of any Hatbazar365 product is accurate, complete, reliable, current, or error-free. If a product offered by Hatbazar365 itself is not as described, your sole remedy is to return it in unused condition.

  1. Pricing

11.1      Except where noted otherwise, the list price or suggested price displayed for products on Hatbazar365 represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The list price or suggested price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.

11.2      Despite our best efforts, a small number of the items in our catalogue may be mispriced. If the MRP of an item sold by Hatbazar365 is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. And if the stated price on the product is lower than Hatbazar365, we will, either refund the amount or replace the product according to your preference, when acknowledged.

  1. Return Policy

12.1     A user may return any product during the time of delivery, or within 7 days if:

  1. a) Product does not meet user’s expectation.
  2. b) Found damaged during delivery
  3. c) Have doubt about the product quality and quantity
  4. d) Received in an unhealthy/ unexpected condition
  5. e) Is not satisfied with the packaging
  6. f) Finds product unusable

12.2     A user may return any unopened or defective up to 20% and less, item within 7 days of receiving the item. But following products may not be eligible for return or replacement:

  1. a) Damages due to misuse of product
  2. b) Incidental damage due to malfunctioning of product
  3. c) Any consumable item which has been used/installed
  4. d) Products with tampered or missing serial/UPC numbers
  5. e) Any damage/defect which are not covered under the manufacturer’s warranty
  6. f) Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered.
  7. Refund Policy

13.1     Hatbazar365 tries its best to serve the users. But if under any circumstances, we fail to fulfil our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service, that Hatbazar365 fails to complete, requires any refund, it be done maximum within 10 Days after our acknowledgement.

13.2     Refund requests will be processed under mentioned situation:

– Unable to serve with any product.

– Customer returns any product from a paid order.

– Customer cancels a paid order before it has been dispatched.

For all the above three scenarios, the refund amount will be sent to Hatbazar365 Balance of the customer. And the balance can only be used to purchase at Hatbazar365. Upon customer’s request, Hatbazar365 will transfer the refund amount to the user’s original payment source within 10 days. Refund is only allowed for customers who have paid via bKash or card or other electronic method. For the orders that are paid via Cash, refund is only to be given through Hatbazar365 Credits.

  1. Supply Policy:

14.1     Hatbazar365, itself does not produce or manufacture any product; therefore Hatbazar365 tries to control the quality, but do not give quality assurance for any. We believe the manufacturer/ vendor/ supplier are fully capable of assuring the quality of every product.

14.2      If any user, at the time of receiving the order delivery, finds any product injurious to health/ life/ security, we will take full liability and will accept return of that product. If the user faces any threat after 12 hours of the provided delivery, we will consider it as a lacking within the quality assurance from the manufacturers or suppliers.

14.3      All products displayed on the website are subject to change and are subject to availability.

  1. Modifications

15.1      Hatbazar365 reserves the right to modify these Terms and Conditions. Such modifications shall be effective immediately upon posting on Hatbazar365.com. You are responsible for the reviewing of such modifications. Your continued access or use of Hatbazar365.com shall be deemed your acceptance of the modified terms and conditions.

  1. Hatbazar365 Software Terms

16.1      Use of the Hatbazar365 Software/Application/App: You may use Hatbazar365 Software/ Application/ App solely for purposes of enabling you to use and enjoy the services as provided by Hatbazar365, and as permitted by these Terms. You may not incorporate any portion of the Hatbazar365 Software / Application/ App into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Hatbazar365 Software / Application/ App or otherwise assign any rights to the Hatbazar365 Software / Application/ App in whole or in part. You may not use the Hatbazar365 Software / Application/ App for any illegal purpose. We may cease providing any Hatbazar365 Software / Application/ App and we may terminate your right to use any Hatbazar365 Software / Application/ App at any time. Your rights to use the Hatbazar365 Software / Application/ App will automatically terminate without notice from us if you fail to comply with any of these Terms. All software used in any Hatbazar365 Service is the property of Hatbazar365 and/or its affiliates or its software suppliers and protected by laws of Bangladesh including but not limited to any other applicable copyright laws.

16.2      Use of Third Party Services: When you use the Hatbazar365 Software / Application/ App, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of those third parties.

16.3      No Reverse Engineering: You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Hatbazar365 Software / Application/ App, whether in whole or in part, or create any derivative works from or of the Hatbazar365 Software / Application/ App.

16.4      Updates: In order to keep the Hatbazar365 Software / Application/ App up-to-date, we may offer automatic or manual updates at any time and without notice to you.

 

By using Hatbazar365 Services, you agree to these conditions. Please read them carefully.

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services.

In these Terms, references to “you”, “User” shall mean the user end, “Service Providers” mean independent third party service providers, and “we”, “us” and “our.

Introduction

The domain name www.hatbazar365.com(referred to as “Website”) is owned by hatbazar365.com.

By accessing this Site, you confirm your understanding of the Terms of Use. If you do not agree to these Terms, you shall not use this website. The Site reserves the right to change, modify, add, or remove portions of these Terms at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms of Use regularly for updates. Your continued use of the Site following the posting of changes to these Terms of Use constitutes your acceptance of those changes.

User Account, Password, and Security

You will receive a password and account designation upon completing the Website’s registration process. You shall be responsible for maintaining the confidentiality of your account & its password as well as all the transactions/requests done/received under your password or account. You agree to (a) immediately notify Hatbazar365.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Hatbazar365.comshall not is liable for any loss or damage arising from your failure to comply with the T&C.

Services

Hatbazar365.com provides a number of Internet-based services through the Web Site (all such services, collectively, the “Service”). One such service enables users to purchase books from various publishers.(Collectively, “Products”). The Products can be purchased through the Website through various methods of payments offered. Upon placing an order, Hatbazar365.com shall ship the product to you and you shall be responsible for its payment.

Privacy

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Hatbazar365.com. The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

Limited User

The User agrees and undertakes not to reverse engineer, modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Hatbazar365’s name is stated as the source and prior written permission of Hatbazar365.com is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

User Conduct and Rules

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others

Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information

Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; you own or control the rights thereto or have received all necessary consents

Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer

Conduct or forward surveys, contests, pyramid schemes or chain letters

Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner

Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded

Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service

Violate any applicable laws or regulations for the time being in force in or outside Bangladesh; and

Violate abuse, unethically manipulate or exploit any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere.

Product Description

Hatbazar365.co attempts to be as accurate as possible. However, Hatbazar365.com doesnot warrants that product descriptions or other content of the site is accurate, complete, reliable, current, or error-free. If a product offered by Hatbazar365.com itself is not as described, your sole remedy is to return it in unused condition.

Links to Third Party Site

The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Hatbazar365.com or the Website and Hatbazar365.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Hatbazar365.com is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Hatbazar365.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Hatbazar365.com or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Abusing Hatbazar365.com

As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. Please report problems, offensive content and policy breaches to us. We work to ensure that listed items do not infringe upon the copyright, trademark or other intellectual property rights of third parties. If you believe that your intellectual property rights have been infringed, please notify our team and we will investigate.

Order Acceptance and Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit/credit card charged.

All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices do includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.

Trademarks and Copyrights

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Hatbazar365.com owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Hatbazar365.com without obtaining authorization from Hatbazar365.com.

Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

Happy Return & Replacement Policy

It’s a rare case for hatbazar365 where customers didn’t get their products unharmed. But sometimes we may fail to fulfil your expectations, sometimes situations aren’t by our side. But there is now a “Bond of Trust” between customers and hatbazar365, so, for further ensuring and encouraging this “Bond of Trust” hatbazar365.com brings you The “Happy Return” policy. Where customers can return their books or products only if there’s something wrong (Torn, Pages missing, Wrong book/Product, etc) with it. In that case hatbazar365 will give you fresh products in return. Because we believe that happiness should be returned if that happiness can’t give you a smile. So, we returned it with proper happiness. We always want to bring a smile in your face and make you happier. We call this policy of ours “Happy Return”.

If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:

It is within 03 Days from the delivery date.

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

Refund/ replacement for products are subject to inspection and checking by Hatbazar365 team.

Damages due to neglect, improper usage or Digital content such as e-books will not be covered under our Returns Policy.

Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.

Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

If the item came with the free promotional items (including but not limited to gifts/ points/wallet money) the free item must also be returned/refunded.

Reasons for returns & replacement:

If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.

Please note that some products are not eligible for a return if the product is “No longer needed”.

You have to claim the return of the product within 3days. Sorry, a return isn’t possible after the 3 days limit. You can reach our team for further questions 24/7under hatbazaar365@gmail.com.

Please note that Hatbazar365.com is not obligated to refund the user’s money what he/she paid until the product status changed to “Returned”.

How to return:

Contact Hatbazar365 Customer Care team by calling +8801763050663 or by emailing hatbazaar365@gmail.com within 03 days after receiving your order.

There are two ways to return/replacement the product to us. In Dhaka City, we offer a free pick up service for your return/replacement. Other than Dhaka City, you have to send the product on your own to our office address.

Once we pick up or receive your return, we will do a quality check of the product at our end and if a return is invalid, we will replace the product with a new one or we will proceed with the refund.

Refund Policy

The refund will be processed after we have completed evaluating your return.

Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.

Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.

For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective.

If online payment is made once more due to technical error, payment refund will be made.

You will receive a refund anytime between 7-10 working days. If you don’t receive refund within this time, please write to us at hatbazaar365@gmail.com. And we shall investigate.

Order Cancellation

You can cancel an order before the product has been shipped, by contacting our customer care team at +8801763050663.

If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.

For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective account after your order has been cancelled. Your entire order amount will be refunded.

Payment, Shipping & Charges

Hatbazar365.com offers Cash on Delivery (COD), Debit/Credit Card (VISA, Master Card, DBBL Nexus etc.), Payza, Mobile Banking (bKash, DBBL Mobile Banking) as payment method.

We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Sometimes, delivery may take longer due to bad weather, political disruptions and other unforeseen circumstances. Title and risk of loss and damages pass on to you upon the products delivery to you.

If a user has placed an order before, the wallet money will not be able to place a new order until the order is delivered. That is, the new order cannot be paid through the wallet until the previous order is successfully delivered.

In case of post office delivery customer have to carry all the postal charges.

Risk of Loss

All items purchased from Hatbazar365.com are made pursuant to a shipment contract. This means that the Risk of Loss shall remain with Hatbazar365.com until the item is transferred to you. In the event that the items are damaged after receipt, the risk falls on the customer.

 

Fraud Protection Policy

Hatbazar365.com realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

Termination

Hatbazar365.com may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway otherwise acted unethically.

These Terms will survive indefinitely unless and until Hatbazar365.com chooses to terminate them.

If you or Hatbazar365.com terminates your use of the Website or any Service, Hatbazar365.com may delete any content or other materials relating to your use of the Service and Hatbazar365.com will have no liability to you or any third party for doing so.

You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.

Term and Policy updates

We reserve the right to change or update these terms and policies at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.

 

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